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General Questions
Can you order individual parts, kits that are not on your site or mix and matched kits? Absolutely. With the amount of automotive aftermaket parts, it is virtually impossible to list all of the products we sell. Feel free to ask us to compile a custom order for you or to sell you individual parts.
I want to do a group buy, can I get a discount? Yes, to set up a group by, you must first contact our sales department and get details of the group buy. We will provide you in detail of the prices and what you need to do.
Can I pick up an order in the Los Angeles Area? All of our manufacturers and distributors are located in the Los Angeles area. Please call us if you would like to pick up your order from our warehouse or one of our distributors closest to your location.
The product I got does not look exactly like the way I see it in the pictures? The cars we use in our ads are all custom show cars. All photos used are given to us from our distributors or manufactuers for us to use. Due to the variety of custom modifications done to them, the results may differ from the pictures. As always, pictures are for illustration purposes only. Generally speaking, the core styles will be the same.
What is your return policy? Please see our terms and conditions
Do your products come with warranty? Product warranties are only availible from the manufactuer and not the retailer. Please visit the manufacturer website for warranty information.
Do the side skirts/fenders come as a pair? Yes, all side skirts and fenders come as a pair, only.
Are these products street legal? Some of the products we provide are for off-road use only. Please check with your local police department for laws governing your area.
Do your kits come painted? No, our kits do not come painted. Since the possibility of different shades of each color, it is almost impossible for us to color match your car, when your car is not sitting in front of us. Thus we recommend you take it to a professional body shop to have the kits prepped, primed, and painted.
I emailed you yesterday, why have I not received a response? Due to large amount of emails we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our emails as they come. Please allow us at least 48 house to reply to all emails.
I left a message yesterday, but I have not received a return call, why?
Due to large amount of messages we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our calls as they come. Please allow us at least 48 house to respond to all messages.
Shipping
Why is it more expensive to ship to a residence? Majority of our shipping is delivered by a freight truck. Due to the size of the trucks, the shipping company prefers not to travel on smaller residential roads. The shipping company thus charges an additional charge whenever the destination is to a residence.
Why can’t I get my shipping charges back? All shipping charges are paid to the shipping company, thus we do not return or refund any shipping charges that has been used.
Do you provide COD? No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.
The driver is at my door step, what should I do? Check the package and its contents for any major damages. If the products are all there sign the bill of lading. If any damages or problems are found make note of it before signing. Your products are insured and leave our warehouse in good condition, therefore if you sign for your package than we are not able to file a claim for you. Please note that it is your right to inspect the parts before signing them in.
Are your products insured during shipping? Yes, all our products are insured during shipping.
Do you do any kind of express shipping? Since all our shipping is done by freight, we do not provide express shipping, simply because it is too expensive. Most items are shipped in a 5.5'x5'x2.5' container which is too large to send by UPS, USPS or Fedex and must be sent on a freight carrier.
How come I can not get a shipping quote for Hawaii, Alaska, or anywhere out of the U.S? Simply because shipping to outside of the US varies according to the destination. If you are interested in getting a price quote, please contact our sales department for an over the phone quote. Be sure to have the full address ready. For some international countries we can only ship to your nearest port, so please have ready your nearest port. Please note that our free shipping on body kits does not apply to any destination outside of the continental US.
I received part of my order where is the rest? Due to the possibilities of back order, some orders will be fulfilled as the products come into our warehouse. In such cases we will send what we have first and send the rest later.
I got my order and I signed for the product, but now I noticed there damages to it, can I return it? If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that Extreme Dimensions will no longer be responsible for your claim.
Installation
Do you guarantee fitment? Due to the nature of fiberglass, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made differences can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. Our recommendation is to find an expert installer who has experience with installing fiberglass body kits. A good installer will be able to make any alterations (which are usually necessary) to the kit to give you a show quality finished product.
Who should I have install my body kit? Fiberglass body kits are used in 95% of the body kits on the market because of several factors: Lightweight, cost efficient, holds paint well, repairable and can be altered. Fiberglass kits are relatively difficult to install therefore we recommend experienced installers. We would reccommend you to find an installer with extensive experience in working with fiberglass kits to help you achieve the best possible results with your kit. If your installer is weary of working with fiberglass, we would advise you to explore other options for an installer. Simply put, an installer that does not have sufficient knowledge in working with fiberglass is likely to not want to work with it.
Do I need to remove the reinforcement bar? The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.
Do your kits come with hardware and instructions? Some of our more common kits come with instructions and hardware. However, we still recommend having a professional body shop with experience in these products to perform installation.
Can I install my kit myself? Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional. If the body shop is going to charge you anything over $1000 to paint and install, you are probably better off finding another source. Please also note that some body shops and dealerships are not equipped or experienced to install fiberglass and make the alterations neccessary to fit your kit. We recommend you to call around prior to or during transit of your kit to find an installer who has experience in the installation of fiberglass body kits.
Payment
What if I want to have the products shipped to an address different from the billing address for my credit card? To prevent fraud, we must ship all products to the billing address of the credit card used. If you want we can set up an alternates shipping address by calling us.
What types of payment to you accept? We accept Visa, Mastercard, American Express, Wire Transfer, Money Orders, Cashiers Checks and Paypal. Please note: Paypal customers should not send a paypal payment to us until after we have confirmed via email or phone that we do have your item. If you send
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